Need a hand? We’re happy to help. Email us at support@stockimg.ai and we’ll get back to you as soon as we can. To help us resolve your issue quickly, please include your device model, operating system version, and a short description of what happened.

Getting started

LingoCall lets you practice a new language through spoken and text conversations with AI tutor characters. The app creates an anonymous account automatically, so you can start practicing right away. You can optionally sign in with Apple or Google to secure your progress across devices. During onboarding you choose the language you’re learning, your native language, your level (CEFR A1–C2), and your daily practice goal — you can change these at any time in the app.

Microphone & voice sessions

Spoken practice requires microphone access, which is captured only during an active session. If the tutor can’t hear you, make sure LingoCall has microphone permission in your device settings (iOS: Settings → LingoCall → Microphone; Android: Settings → Apps → LingoCall → Permissions), that you’re in a quiet environment, and that you have a stable internet connection.

Subscriptions & billing

LingoCall Premium is an auto-renewing subscription that unlocks unlimited speaking practice and all characters and topics. It’s offered weekly and yearly, and is billed through the Apple App Store or Google Play. Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period.

• Manage or cancel on iPhone/iPad — open the Settings app, tap your name, then Subscriptions, select LingoCall, and choose cancel or change your plan. You can also manage Apple subscriptions here.
• Manage or cancel on Android — open Google Play, tap your profile icon, then Payments & subscriptions → Subscriptions, select LingoCall, and choose cancel. You can also manage Google Play subscriptions here.

Canceling stops future renewals; it does not refund the current period, and you keep Premium until the end of the period you’ve already paid for.

Refunds

Purchases are processed by the app stores, so refunds are handled under Apple or Google policies and we generally can’t issue them directly. To request a refund, contact Apple or Google Play directly. Your mandatory statutory rights of withdrawal or refund are unaffected.

Restoring a purchase

If you reinstalled the app or switched devices and your Premium access isn’t showing, make sure you’re signed in to the same Apple or Google account you used to subscribe, then use the Restore Purchases option in the app. If it still doesn’t appear, email us and we’ll help.

Managing your data & account

You can delete individual conversations at any time within the app. To delete your account and personal data, email support@stockimg.ai, and we’ll action your request within the time required by applicable law. For details on what we collect and how it’s used, see our Privacy Policy.

Contact us

For any question, bug report, or feedback, reach us at support@stockimg.ai. You can also review our Terms of Use and Privacy Policy.